Effective Date: July 12, 2026
These Terms of Service (“Terms”) are a binding agreement between you and Crew Up Inc. (“Crew Up,” “we,” “our,” or “us”), governing your access to and use of the Crew Up iOS application and any related services, tools, or communications (collectively, the “Services”).
By creating an account, downloading the app, or otherwise using the Services, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, do not use the Services.
THESE TERMS INCLUDE A BINDING ARBITRATION PROVISION AND A WAIVER OF YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION. PLEASE REVIEW SECTION XIV CAREFULLY.
A “User” is anyone who creates an account, browses, or otherwise uses the Services. If you are using the Services on behalf of a company or other organization, you are agreeing to these Terms individually and on behalf of that organization, and “you” refers to both.
We may update these Terms from time to time. If we make a material change, we'll make reasonable efforts to notify you — for example, by email or an in-app notice — before the change takes effect. Continuing to use the Services after an update means you accept the revised Terms. If you don't agree with a change, your remedy is to stop using the Services and close your account.
Crew Up is a production management platform for the film, television, commercial, and digital entertainment industries. The Crew Up iOS app is a marketplace connecting freelance crew members with production companies and job postings.
We may add, modify, or discontinue features of the Services at any time, in our discretion, and we are not liable to you for doing so.
You must be at least 18 years old and of legal working age in your jurisdiction to use the Services. We do not knowingly permit registration by minors.
To create an account, you'll provide accurate registration information (such as your name, email, and relevant professional information) and keep it current. You agree not to maintain more than one active account per person or company, except where we've approved multiple linked accounts (for example, for a production company with several team members).
You're responsible for all activity that occurs under your account. Keep your password confidential, and notify us promptly at help@crewup.co if you suspect unauthorized access. You may not share your login credentials or let someone else use your account.
When using the Services, you agree not to:
We may investigate suspected violations and, at our discretion, suspend or terminate accounts that violate this section, with or without prior notice.
Production companies and individuals posting job opportunities agree that:
We reserve the right to remove any posting that violates these Terms or that we determine, in our discretion, is inaccurate, misleading, or inappropriate for the platform.
Crew Up offers an auto-renewable subscription that provides access to premium features, as described in-app at the time of purchase. Pricing and features may vary by region and are subject to change with reasonable advance notice for existing subscribers.
By subscribing, you authorize us (or Apple's in-app purchase system, for purchases made through the Crew Up iOS app) to charge your selected payment method on a recurring basis until you cancel. All fees are in U.S. dollars unless stated otherwise and do not include any third-party transaction, currency conversion, or carrier data charges.
If a payment fails, we may suspend access to paid features until payment is resolved. You're responsible for keeping your payment information current.
Apple In-App Purchases. If you subscribe to Crew Up through Apple's in-app purchase system on the Crew Up iOS app, the following applies to that subscription:
You may cancel your subscription at any time through your account settings or, for purchases made through the Apple App Store, through your Apple ID subscription settings. Cancellation stops future billing but does not entitle you to a refund for the current billing period unless required by law or by Apple's applicable policies.
For subscriptions purchased through the Apple App Store, refunds are handled by Apple in accordance with Apple's policies. To request a refund, contact Apple directly through your Apple Account purchase history or at reportaproblem.apple.com.
We may cancel or suspend your account for any reason, including a violation of these Terms. If we cancel a paid account without cause, we will refund the unused, prorated portion of your current billing period.
Your content. You retain ownership of the content you submit to Crew Up — profiles, resumes, and similar materials (“User Content”). By submitting User Content, you grant Crew Up a non-exclusive, worldwide license to host, display, reproduce, and transmit that content as necessary to operate and improve the Services. This license ends when you delete the content or your account, except where content has been shared with other Users as part of normal platform use, or where we're required to retain it to comply with law or resolve a dispute.
Other Users' content. You may not copy, redistribute, or reuse another User's content (including production or crew information) outside the platform without their permission.
Our content. All Crew Up trademarks, software, design, and platform content — excluding User Content — belong to Crew Up Inc. or its licensors. We grant you a limited, revocable license to use the Services for their intended purpose; you don't acquire any ownership rights in our software or branding.
Copyright complaints. If you believe material on the Services infringes your copyright, send a notice to help@crewup.co including: identification of the copyrighted work, identification of the allegedly infringing material and its location on the Services, your contact information, a good-faith statement that the use is unauthorized, and a statement under penalty of perjury that you're authorized to act on the copyright owner's behalf.
The Services rely on and integrate with third-party services, including Apple's in-app purchase system for subscriptions, and hosting and analytics providers that help operate the platform. Your use of Apple's in-app purchase system is also governed by the Apple Media Services Terms and Conditions.
These third parties are not controlled by Crew Up, and we are not responsible for their services, availability, or practices. We are not liable for any loss or damage arising from your use of a third-party service, and any dispute regarding a third-party service is between you and that provider.
The Services are provided “as is” and “as available.” To the fullest extent permitted by law, Crew Up disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee the Services will be uninterrupted, error-free, or free of harmful components, and we don't guarantee the accuracy of information posted by other Users.
To the fullest extent permitted by law, Crew Up and its officers, employees, and affiliates won't be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Services. Our total cumulative liability to you for direct damages will not exceed the greater of (a) the amount you paid us in the twelve months before the claim, or (b) $100. Some jurisdictions don't allow these limitations, so they may not apply to you.
You agree to indemnify and hold Crew Up harmless from third-party claims, damages, and reasonable legal fees arising from your use of the Services, your User Content, or your violation of these Terms.
Informal resolution first. Before filing an arbitration claim, you agree to send a written notice of dispute to help@crewup.co describing the issue and the relief sought. We'll have 60 days to resolve it directly.
Binding arbitration. Any dispute that isn't resolved informally will be settled by binding arbitration administered by JAMS under its Comprehensive Arbitration Rules, rather than in court, except that either party may bring an individual claim in small claims court. Arbitration will take place in New York, New York, or by phone/video if you prefer. YOU AND CREW UP EACH WAIVE THE RIGHT TO A JURY TRIAL AND TO HAVE A DISPUTE HEARD BY A JUDGE OR JURY; DISPUTES WILL INSTEAD BE DECIDED BY A NEUTRAL ARBITRATOR.
Delegation. The arbitrator, not any court, has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration section — except for the class-action and mass-arbitration waivers below, which only a court may decide.
Right to opt out. You may opt out of this arbitration section by sending written notice to help@crewup.co within 30 days of first accepting these Terms, stating your name, account email, and that you decline to arbitrate. If you opt out, disputes between you and Crew Up will be resolved in the state or federal courts located in New York County, New York, and both parties waive the right to a jury trial in that forum as well.
Class action and mass arbitration waiver. You and Crew Up agree to bring claims only in an individual capacity, not as part of a class, collective, or representative action. If 25 or more similar arbitration demands are filed by the same or coordinated counsel within a short period, the parties agree the claims will be administered in coordinated batches (rather than simultaneously) under JAMS's mass arbitration procedures, or a similar batching protocol the parties or JAMS establish, to allow orderly resolution. If any part of this waiver is found unenforceable as to a particular claim, the agreement to arbitrate that specific claim will not apply, and it may proceed in court — but the waiver will still apply to all other claims.
Exceptions. Claims for injunctive relief, intellectual property infringement, or indemnification are not subject to arbitration.
The following applies only to your use of the Crew Up application obtained through the Apple App Store. In the event of a conflict between this section and any other part of these Terms with respect to your use of the App Store version of the application, this section controls.
(a) Acknowledgement: This agreement is concluded between you and Crew Up Inc. (“Crew Up,” “we,” “us,” or “our”) only, and not with Apple Inc. (“Apple”). Crew Up, not Apple, is solely responsible for the Licensed Application and its content. These Terms do not provide usage rules that conflict with the Apple Media Services Terms and Conditions in effect as of the date you agree to these Terms, and you acknowledge that you have had the opportunity to review those terms.
(b) Scope of License: The license granted to you for the Licensed Application is a non-transferable license to use it on any Apple-branded products that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions, except that the Licensed Application may also be accessed and used by other accounts associated with you through Family Sharing or volume purchasing, where applicable.
(c) Maintenance and Support: Crew Up is solely responsible for providing any maintenance and support services for the Licensed Application, as described in these Terms or as required by applicable law. Apple has no obligation whatsoever to furnish maintenance or support services for the Licensed Application.
(d) Warranty: Crew Up is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the Licensed Application fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price for the Licensed Application to you. To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the Licensed Application, and any other claims, losses, liabilities, damages, costs, or expenses attributable to a failure to conform to any warranty are Crew Up's sole responsibility.
(e) Product Claims: Crew Up, not Apple, is responsible for addressing any claims by you or any third party relating to the Licensed Application or your possession and/or use of it, including but not limited to: (i) product liability claims; (ii) any claim that the Licensed Application fails to conform to an applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy, or similar legislation. Nothing in these Terms limits Crew Up's liability to you beyond what applicable law permits.
(f) Intellectual Property Rights: If a third party claims that the Licensed Application, or your possession and use of it, infringes that party's intellectual property rights, Crew Up, not Apple, is solely responsible for the investigation, defense, settlement, and discharge of any such claim.
(g) Legal Compliance: You represent and warrant that (i) you are not located in a country subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country, and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
(h) Developer Name and Address: Crew Up Inc., 526 West 26th Street, Loft 5D, New York, NY 10001. Questions, complaints, or claims regarding the Licensed Application should be directed to help@crewup.co.
(i) Third-Party Terms of Agreement: You must comply with applicable third-party terms of agreement when using the Licensed Application, including, where applicable, your wireless data service agreement.
(j) Third-Party Beneficiary: You and Crew Up acknowledge and agree that Apple and Apple's subsidiaries are third-party beneficiaries of these Terms, and that upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary of them.
Governing law. These Terms are governed by the laws of the State of New York, without regard to conflict-of-laws principles, except that the Federal Arbitration Act governs Section XIV.
Notices. We may notify you via the email or contact information on your account. You may send legal notices to us at the email addresses listed above or by mail to: Crew Up Inc., 526 West 26th Street, Loft 5D, New York, NY 10001.
Severability. If any provision of these Terms is found unenforceable, the remaining provisions stay in effect.
Entire agreement. These Terms, together with our Privacy Policy, are the entire agreement between you and Crew Up regarding the Services.
No third-party beneficiaries. Except as expressly provided in the Apple App Store Terms section above (under which Apple and its subsidiaries are third-party beneficiaries of these Terms), there are no third-party beneficiaries to these Terms.